ARGH!!! I am BEYOND with you on this. This week has slapped me in the face so hard it's unbelievable.
Also, they're upset that we're not getting enough work done, but when the fuck do we have the time to complete it? My sup. told me that if we needed to do a break down or some hard core research that it was okay to go into ACW to do it, even if it takes an hour or too. I call bullshit on that, as I got in trouble for doing so today. You're working your bills and payments, but not fast enough. Then you do a bunch of other shit, all the while receiving emails from people about the calls you had yesterday, but couldn't do the work on it.
And, people are mean. That doesn't bother me as much as being spread entirely way too thin, but they are mean. You can spit it out to them in plain english a kindergartener would understand and they still tell you they don't understand and they keep asking what the charges and credits are for. I don't know much other than rates have been changed and some mumbo jumbo that I don't understand because I do billing not underwriting/claims/etc. AND they know what is going on- THEY are the ones who made these changes.
Don't feel like you're alone. I spent a good while crying in the parking lot today.
no subject
Also, they're upset that we're not getting enough work done, but when the fuck do we have the time to complete it?
My sup. told me that if we needed to do a break down or some hard core research that it was okay to go into ACW to do it, even if it takes an hour or too. I call bullshit on that, as I got in trouble for doing so today.
You're working your bills and payments, but not fast enough. Then you do a bunch of other shit, all the while receiving emails from people about the calls you had yesterday, but couldn't do the work on it.
And, people are mean. That doesn't bother me as much as being spread entirely way too thin, but they are mean. You can spit it out to them in plain english a kindergartener would understand and they still tell you they don't understand and they keep asking what the charges and credits are for. I don't know much other than rates have been changed and some mumbo jumbo that I don't understand because I do billing not underwriting/claims/etc. AND they know what is going on- THEY are the ones who made these changes.
Don't feel like you're alone. I spent a good while crying in the parking lot today.