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Work issues
Well, the first week of phones went as well as can be expected. The calls were, for the most part, okay and I was able to answer the questions. I did need help with some, and they have a "resource line" to call for that--but I got a couple of wrong answers from them, so there you are. How can one feel comfortable calling for help if you aren't sure of the answer you'll get? When I brought this up to my supervisor, I was told "if you don't feel comfortable with the answer, ask someone else" and that's all fine and good except what if you don't know enough about the subject to question the answer?
That is what happened to me last week. le sigh.
But the department is on a rotation where there's two weeks on the phone and one week off, so I guess I can't complain too much. Since the rotation just began, our team was lucky enough to have one week on and now we are in our one week off. I really don't mind doing the production, I get to drown out my nemesis with my music and possibly even annoy her back by playing it loud enough to be heard through the headphones.
Turn about is fair play, is what I say.
Today, our team is going out for lunch. This is aggravating for me in a couple of ways. First, it's raining outside. And it's going to be raining all day. Second, I'm being asked to spend waay more than usual on lunch--because heaven forbid I should be allowed to decline the invitation (oh no, it might look like I'm not a "team player"). And the biggest thing of all is that none of my teammates particularly want to talk to me any other time so I just sit there feeling all left out and flashing back to high school.
Good news wise, my daughter should be having her second baby this week! I'm excited, and I wish I could go down and spend time with her, but the airline tickets are prohibitively expensive--so I guess I'll have to wait until the summer when my vacation is reloaded and hubby and I can take a week and drive down.
I guess that was good news/bad news.
I'm just a ray of sunshine this morning, aren't I?
I really hope the gift I ordered for hubby for VD comes today. Otherwise he's getting a picture of it in his card which will suck.
Now that I've cheered you all up, I'll be going to work now. ;)
That is what happened to me last week. le sigh.
But the department is on a rotation where there's two weeks on the phone and one week off, so I guess I can't complain too much. Since the rotation just began, our team was lucky enough to have one week on and now we are in our one week off. I really don't mind doing the production, I get to drown out my nemesis with my music and possibly even annoy her back by playing it loud enough to be heard through the headphones.
Turn about is fair play, is what I say.
Today, our team is going out for lunch. This is aggravating for me in a couple of ways. First, it's raining outside. And it's going to be raining all day. Second, I'm being asked to spend waay more than usual on lunch--because heaven forbid I should be allowed to decline the invitation (oh no, it might look like I'm not a "team player"). And the biggest thing of all is that none of my teammates particularly want to talk to me any other time so I just sit there feeling all left out and flashing back to high school.
Good news wise, my daughter should be having her second baby this week! I'm excited, and I wish I could go down and spend time with her, but the airline tickets are prohibitively expensive--so I guess I'll have to wait until the summer when my vacation is reloaded and hubby and I can take a week and drive down.
I guess that was good news/bad news.
I'm just a ray of sunshine this morning, aren't I?
I really hope the gift I ordered for hubby for VD comes today. Otherwise he's getting a picture of it in his card which will suck.
Now that I've cheered you all up, I'll be going to work now. ;)
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As for:
How can one feel comfortable calling for help if you aren't sure of the answer you'll get?
I so know how you feel! Where I worked, the emphasis was on placing blame, not getting it right, so I learned to double check everything with the supervisor (everything was recorded) and if I got an answer I knew was wrong? I passed it on. It darn near killed me at first as it goes against the grain in a big way, but while customer service may have been the goal of the company, they gave no margin for error to the agents, so the only option for agents who wanted to keep their scores up (the be-all and end-all of the company) was to pass on the wrong answer and if it came up, we could point to someone else and say... "S/he told me." Presto! Off the hook. And you know what? "They" didn't see this as counter-productive.
A new baby for you? That's great!