I hate the guy in the next cube...
Jul. 1st, 2005 11:08 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
rayvyn2kWow, it was a long week. My jaw has hurt since the root canal was finished ten days ago. My jaw still hurts, but not nearly as bad as it did even two days ago. So, whew, light at the end of the tunnel.
I am so excited about the new HP book in two weeks, I might just spontaniously combust.
We were so slow at work today, that I was completely caught up on the emails (there were NONE in the queue) and no phone calls so I got to surf...yay customers going away for the weekend!
the guy who sits next to me is driving me insane. I hate headphones, but I may have to get some for my CD player so I don't have to listen to him anymore. He is a snob (which is ironic, because I've heard him talking to his creditors asking for more time to pay) and he probably doesn't realize how stupid he sounds when talking to the customers.
For example, instead of asking "who am I speaking to?" or "what is your name?" he says "Who do I have the pleasure of speaking to?" The thing is, he usually has to say it again a second time (which tells me the customer did not understand what he said) and then often he has to say "What is your name?" or "who am I speaking to?" ANYWAY. Just can the bullshit and get their name.
Another thing he does which drives me around the twist is he scolds the customers for interrupting him. Everyone who works in telephone customer service knows that an aggravated customer is going to interrupt you and rant at you about their problem until they run out of steam. That's why you see so many CSRs sitting in their desks throwing pencils into the ceiling and saying "Uh-huh" every once in a while. Not our neighbor, oh no. He has to interrupt them BACK and then say something like "if I could just finish, all of your questions/concerns would be answered". ARGHHH!! He's just creating problems for the next rep who gets that call. And he has more supervisor calls than any of the other reps who sit around me. (I do email customer service, and I sit right in the middle of five telephone CSRs)
On the job, sometimes the CSRs have to take orders. They have to get a lot of information from the customer including the city in which they were born. Instead of asking, "What is your city of birth?" or something he asks "What city *was* you born in?" Yes, *WAS*. And he says this at least fifty times per day when verifying orders or taking them. This particular phrasiology drives me nuts. I wouldn't even mind so much if he said "What city were you born in?" even though that is technically wrong, it is sort of accepted by the general public. Look, I don't mean to be a grammar snob (goodness knows) but that doesn't even SOUND right.
And he snorts, snarfs and horks his phlem and snot ALL THE DAMN TIME. He clicks the mute button on and off several times during each call for this routine. The mute button when engaged, makes every sound the customer hears stop. Many times they think they've been disconnected. We were not allowed to use it at American Express which is where I used to work. I hear him having to tell his customers "I'm here" because of it.
And did I mention the SNARFING, HORKING AND SNORTING OF THE PHLEM AND SNOT ALL THE DAMNED TIME???? Which is utterly GROSS and makes me feel sick to my stomach OFTEN.
And he is a LOUD talker. And argumentative. He supposedly worked at Sprint before. I don't know how he managed. I'm not sure how he is managing NOW.
I really wish I had a working wand and knew the Imperious curse, because I'd really love to change some of his habits...but I guess I'm going to have to settle for those headphones and turn the music up...
I am so excited about the new HP book in two weeks, I might just spontaniously combust.
We were so slow at work today, that I was completely caught up on the emails (there were NONE in the queue) and no phone calls so I got to surf...yay customers going away for the weekend!
the guy who sits next to me is driving me insane. I hate headphones, but I may have to get some for my CD player so I don't have to listen to him anymore. He is a snob (which is ironic, because I've heard him talking to his creditors asking for more time to pay) and he probably doesn't realize how stupid he sounds when talking to the customers.
For example, instead of asking "who am I speaking to?" or "what is your name?" he says "Who do I have the pleasure of speaking to?" The thing is, he usually has to say it again a second time (which tells me the customer did not understand what he said) and then often he has to say "What is your name?" or "who am I speaking to?" ANYWAY. Just can the bullshit and get their name.
Another thing he does which drives me around the twist is he scolds the customers for interrupting him. Everyone who works in telephone customer service knows that an aggravated customer is going to interrupt you and rant at you about their problem until they run out of steam. That's why you see so many CSRs sitting in their desks throwing pencils into the ceiling and saying "Uh-huh" every once in a while. Not our neighbor, oh no. He has to interrupt them BACK and then say something like "if I could just finish, all of your questions/concerns would be answered". ARGHHH!! He's just creating problems for the next rep who gets that call. And he has more supervisor calls than any of the other reps who sit around me. (I do email customer service, and I sit right in the middle of five telephone CSRs)
On the job, sometimes the CSRs have to take orders. They have to get a lot of information from the customer including the city in which they were born. Instead of asking, "What is your city of birth?" or something he asks "What city *was* you born in?" Yes, *WAS*. And he says this at least fifty times per day when verifying orders or taking them. This particular phrasiology drives me nuts. I wouldn't even mind so much if he said "What city were you born in?" even though that is technically wrong, it is sort of accepted by the general public. Look, I don't mean to be a grammar snob (goodness knows) but that doesn't even SOUND right.
And he snorts, snarfs and horks his phlem and snot ALL THE DAMN TIME. He clicks the mute button on and off several times during each call for this routine. The mute button when engaged, makes every sound the customer hears stop. Many times they think they've been disconnected. We were not allowed to use it at American Express which is where I used to work. I hear him having to tell his customers "I'm here" because of it.
And did I mention the SNARFING, HORKING AND SNORTING OF THE PHLEM AND SNOT ALL THE DAMNED TIME???? Which is utterly GROSS and makes me feel sick to my stomach OFTEN.
And he is a LOUD talker. And argumentative. He supposedly worked at Sprint before. I don't know how he managed. I'm not sure how he is managing NOW.
I really wish I had a working wand and knew the Imperious curse, because I'd really love to change some of his habits...but I guess I'm going to have to settle for those headphones and turn the music up...
